Barbara Keeley MP

LABOUR MEMBER OF PARLIAMENT FOR WORSLEY AND ECCLES SOUTH

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Information for customers of Talk Talk with concerns about recent cyber-attack

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On 21st October 2015 Talk Talk suffered a cyber-attack on its website. The Metropolitan police and security experts are currently investigating the attack.

Talk Talk have apologised for the worry and anxiety the attack has caused.

Barbara has now received information from Talk Talk outlining what action they are advising customers to take following the cyber-attack.


Barbara said:

“I was concerned to hear about the recent Talk Talk cyber-attack, I know that this will have been a real worry to customers in Worsley and Eccles South.

Talk Talk tell me that they are doing everything they can to support customers. They are writing to every customer and sending email updates. They have alerted all major banks, who are monitoring for suspicious activity on customers’ accounts. They are also providing a year’s free credit alert service with Noddle.

I understand that a page has also been published on the Talk Talk website with further details. This can be found at: http://help2.talktalk.co.uk/oct22incident 

I hope the information provided here is helpful.”

 Talk Talk Customers are being advised to take the following action:

Sign up to Noddle, the credit reporting service using this code: TT231.

Change their passwords – While TalkTalk My Account passwords have not been accessed, Talk Talk believe that it would be prudent to change TalkTalk passwords once services are back up and running. If customers use the same password for other websites and services, they are advising that customers also change those as a precaution.

Report anything suspicious – Customers should keep an eye on their bank account and report anything unusual to their bank and to Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and can be reached on 0300 123 2040 or via http://www.actionfraud.police.uk.

Stay vigilant – Talk Talk are advising customers to take all steps to check the true identify of any organisation that calls requesting personal information. To help, TalkTalk is reminding customers that they will:

o NEVER call customers and use an account number to identify you or prove that the call is genuine.
o NEVER call you, or send you texts/links over email asking you to provide bank details unless they have had specific permission from you to do so.
o NEVER call you or send you texts/links over email asking to ‘remote connect’ to your computer, unless they have had a specific request from you.
o NEVER call you, or send you texts/links over email asking you to download software onto your PC, unless you have previously contacted Talk Talk, discussed and agreed a call back for this to take place.
o NEVER call you, or send you texts/links over email asking you to provide your full password. Talk Talk will only ever ask for two digits from it to protect your security.

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