Mobile UK has set up a website and provided below some of the actions the industry is taking, information on how to get into contact with each mobile operator, and some additional useful advice that may be helpful. Please check the website for updates.

It is vital that the UK remains connected, especially as we are asked to limit our movements and physical interaction.

Access to Health Information

  • Access to the NHS UK online websites (including NHS England, Northern Ireland, Scotland and Wales) will be free, meaning that your data allowances will be unaffected.
  • Please remember that calls to the NHS 111 helpline are already free to use across all providers.

Protecting customers and keeping the UK connected

  • Mobile network operators already have more than enough capacity to handle the different demands expected due to COVID-19 but extra capacity is being added as the situation requires.
  • Dedicated teams are in place to support critical organisations, vulnerable consumers and business customers.

For more details on each mobile operators’ response measures to COVID-19, please use the links below:

Additional information and advice

  • Ofcom – Stay Connected – A helpful guide – click here
  • Ofcom – Improving indoor coverage and how to set up Wifi calling – click here
  • BBC – How to clean your mobile phone – click here
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